"Patients are customers, so they have a choice. If you told me 10 years ago that you get reviewed as a healthcare system, I would have said that's not a thing! But we need to think holistically about the patient experience."
In this episode, Kris Seymour, Transformation Director at WellStar Health System reveals how gamification and social interaction are transforming patient engagement while keeping experiences seamless.
Some highlights:
Find Kris's work at www.wellstar.org
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