In this episode Bradd shares how MultiCare is leveraging cutting-edge innovations like autonomous robots and drones to elevate care delivery.
Healthcare Forms Automation Software
Expand the reach
and capabilities of
your EHR.
With iMedHealth, Taylor Healthcare provides hospitals and health systems with a single source of digital solutions that improve patient-provider communication and systemwide performance.
- Patient Consent Software
- EHR Downtime Systems
- Medical Forms Automation
- Patient Engagement Solutions
Taylor Healthcare is a leading healthcare solutions consultant and
partner to many of the most recognizable health systems in the industry.
Digital Solutions Designed to Enhance Your EHR
iMedHealth is a single cloud-based platform that
seamlessly integrates with your EHR.
iMedHealth provides you with a suite of digital solutions
that enhance informed consent, streamline downtime
operations, and bolster patient education and engagement.
iMedHealth EHR-Integrated Solutions
Informed Consent
Digital informed consent documentation that improves patient-provider communication.
Consent Forms Library
Digital clinical forms library with more than 5,000 treatments and procedures.
Mobile Signature Capture
Taylor’s patented HIPAA-compliant mobile signature capture technology.
EHR Downtime Solutions
Ensures uninterrupted document access and management during all downtime situations.
Document Automation
Streamlines the management of clinical, administrative and departmental documentation.
Interpretation Services
Provides 24/7 access to interpretation services in more than 200 languages.
Connect your EHR to iMedHealth
Straightforward Integration and Interoperability
iMedHealth integrates with all major EHR systems, allowing you to access its
full suite of solutions directly within your existing workflows. With real-time
data exchange between iMedHealth and your EHR, you can manage patient
information and complete essential tasks without switching platforms.
EHR System Integration
Regardless if you're a large healthcare system or a single doctor’s office, the installation and integration of iMedHealth is scalable to your requirements.
iMedHealth seamlessly integrates with your existing EHR, allowing you to navigate between your system and the information housed in iMedHealth with ease.
It will feel as though it was part of your EHR all along.
EHR Interoperability
iMedHealth is embedded within your EHR and launches in a browser-in-browser style, allowing you to access its solutions and information without leaving your EHR or opening a new browser window.
Updates in iMedHealth are automatically stored within patient records in your EHR, ensuring that informed consent, patient education, downtime preparedness and other workflows are not disrupted.
Challenges Facing the Healthcare Industry
Healthcare software, technology and document automation has made
considerable progress. EHRs have digitized most of the structured workflows
and documentation requirements for patient care. Even with these advances,
hospitals and health systems still face a variety of challenges.
Uneven Workflows
Several key areas in the healthcare industry remain disjointed and often paper-based.
Patient Portal Adoption
Patient portal adoption continues to be fragmented among patient groups.
Ransomware Threats
Ever-present ransomware threats mean health systems must prepare for longer EHR outages
Digital Engagement
Healthcare remains behind other industries with multimedia, video and digital communications.
Ethical & Legal Concerns
Rapidly changing technology is challenging the status quo of ethical and legal considerations.
Patient-Provider Communication
Patient-provider communication is always crucial to patient satisfaction and risk reduction.
How iMedHealth Improves Healthcare Workflows
Taylor Healthcare’s iMed enhances the patient-provider relationship and reduces malpractice risks by digitizing the informed consent process.
What you need is a single healthcare partner with an integrated solution that works with your EHR across both paper and digital forms.
Taylor Healthcare is that partner, and iMedHealth is the comprehensive suite of digital healthcare solutions that can improve your digital forms automation, patient-provider communication and operational efficiency.
A seamless, integrated approach to patient care.
Pre-Visit
- Reduces Administrative Load: Patients complete intake forms in advance, saving staff time on paperwork.
- Improves Patient Preparedness: Welcome materials ensure patients arrive informed and ready.
- Streamlines Informed Consent: Patients can pre-read consent forms, speeding up in-office processes.
In-Visit
- Increases Efficiency with Digital Forms: Patients can sign consent documents on their devices, reducing paperwork delays.
- Ensures Language Inclusivity: Documents and materials are provided in the patient's language, reducing communication errors.
- Maintains Care Continuity: iMedHealth ensures access to clinical documentation and patient IDs, even during EHR downtime, preventing disruptions.
Post-Visit
- Simplifies Discharge Instructions: Patients receive digital postoperative instructions and rehab recommendations on their preferred device.
- Engages Patients in Ongoing Care: Follow-up surveys and care instructions keep patients engaged, improving outcomes and reducing readmissions.
Informed Patient Consent Solutions
Your informed consent process influences everything from patient satisfaction and legal risk to revenue. The far-reaching impacts are too important to hospital operations to keep relying on paper-based processes.
Electronic informed consent technology greatly enhances patient-provider communication and joint decision-making, and empowers patients to advocate for their own health.
Informed Consent with iMedConsent™
Enhanced Communication
Taylor Healthcare’s iMedConsent software
enhances the patient-provider relationship and
reduces malpractice risks by digitizing the
informed consent process.
Patient-Specific Consent Forms
With iMedConsent, physicians can tailor consent
forms in advance for each patient, ensuring the
information is relevant and specific to their needs.
Patient Satisfaction and Convenience
Patients have the flexibility to review and sign
consent documents digitally from anywhere, on
any mobile device, providing ample time for
informed decision-making.
Trusted by more than 250 health systems, including the U.S. Department of Veterans Affairs.
Risk Management
Informed consent documents are never lost or misplaced.
Patient Satisfaction
Patients can sign informed consent documents from anywhere with their own mobile devices.
Regulatory Compliance
Consistent information is used in consent processes by all providers and facilities.
Operational Efficiency
Operating rooms do not sit unused while consent forms are located.
Digital Informed Consent Forms Library
iMedConsent utilizes a curated content library called iMedContent that provides comprehensive clinical information for more than 5,000 treatments and procedures.
- Direct integration into Epic and CERNER/Oracle.
- Customizable patient-specific informed consents describing procedures and treatments in detail, benefits, risks, alternatives and more.
- New procedures and treatments are added to the library as innovations occur.
- Optimized for best practice patient literacy objectives and available in English, Spanish, Arabic, Chinese, Dutch, French, German, Hindi, Italian, Malay, Portuguese, Thai, Vietnamese and more.
- A dedicated content team regularly reviews existing content to ensure accuracy.
Mobile Signature Capture for Informed Consent
Enable shared decision-making from anywhere. A key feature of iMedConsent is iMedEngage, which includes Taylor Healthcare’s patented, HIPAA-compliant mobile signature capture technology.
- Patients can fill out intake forms ahead of their visit.
- Patients can review and sign informed consents from their own mobile devices.
- The need to invest in hospital-owned signature devices is reduced.
- There are no apps to download or new passwords to remember.
Telehealth-Enabled
Telehealth is an integral part of healthcare. It enhances patient satisfaction and helps physicians deliver faster care. That’s why iMedConsent is a completely web-based application.
- Available in software-as-service (SAS) configurations.
- Interfaces with most EHR and document management systems.
- Patients interact with physicians and provide consent using their own digital devices.
- No office visits are necessary.
Patient Education and Engagement Solutions
As patient-as-consumer preferences shift, it’s extremely important for
healthcare providers to use as many media forms as possible to educate and
engage patients, and do so in their preferred channel of communication.
Patient-Provider Communications Challenges
When it comes to patient education and engagement solutions, the healthcare industry is
still finding its way in the digital landscape. This is why iMedHealth is designed to be a
digital distribution platform that serves as a complement to patient
portals and patient information access.
Health Literacy
Limited knowledge of medical terms and concepts can make it difficult for many patients to understand procedure and treatment information.
Language Barriers
Patients who do not speak the primary language of the healthcare providers may struggle to understand their medical instructions.
Time Constraints
Healthcare providers often have limited time to spend with each patient, which can hinder thorough education and ensuring patients fully understand their care plans.
Cultural Differences
Diverse cultural backgrounds can affect how patients perceive and understand health information, as well as their willingness to follow medical advice.
Different Learning Styles
Patients have varied learning preferences, such as visual, auditory or kinesthetic, which can make it challenging to deliver information in a way that is effective for everyone.
Emotional and Cognitive State
Patients who are stressed, anxious or in pain may find it difficult to focus on and retain the information provided to them.
Resource Limitations
Hospitals may lack the necessary resources, such as educational materials or trained staff, to provide comprehensive patient education.
Health Literacy
One of the challenges for healthcare providers is increasing patient health equity. Health equity is the opportunity and ability to find, understand and use health information and services to make the best decisions for themselves and others.
A foundational aspect of health equity is strong patient literacy. Good outcomes are contingent on patients understanding their provider’s recommendations on procedures and treatments.
iMedHealth: Bridging the Gap to Health Equity
General healthcare forms are often lacking when it comes to considering patient health and cultural literacy.iMedHealth improves shared decision-making through clear, culturally sensitive digital consent forms that empower patients to make informed decisions about their care.
Documentation in the patient’s preferred language
Help patients understand procedure risks
Complex medical terms made easy-to-understand
Close the loop regarding follow-up care
Patient-friendly and physician-focused content
Win/win outcomes for both patient and provider
Interpretation Services
Clear communication with every patient is crucial to strong patient engagement and satisfaction. For more than 20 years, Taylor Healthcare has been committed to ensuring expert translation services are available.
iMedInterpret makes it easier than ever to provide patients with accurate translations of physicians’ written and digital documentation, care instructions, and more.
Comprehensive Access
- Available 24 hours a day, 7 days a week, 365 days a year
- Remote and over-the-phone interpretation
- Translation into 200 languages
- Patient education materials provided in the patient’s preferred channel
- 100% HIPAA, CMS and ADA compliant
How iMedHealth Drives Digital Adoption
When you use iMedHealth, you're also promoting the adoption of digital
services to your patients. Whether you are trying to increase patient portal
adoption or are using other communication methods to digitally engage with
patients, iMedHealth supports both efforts.
Raising Digital Engagement with Patients
Digital Intake and Consent Forms
Documentation can be filled out ahead of appointments and procedures, giving patients the time they need to fully review and understand the information.
Patient-Specific Multimedia
Materials including videos, text messaging and other digital multimedia as well as mail, documents and handouts can be customized for each patient.
Digital Document Library
Access to thousands of digital patient education documents including anatomical images, pre-procedure and discharge instructions, and drug monographs.
Supporting Patient Portals
If your organization is using a patient portal, iMedHealth can help you get more patients to
sign up. Research shows that patients prefer online and mobile solutions when it comes to
interacting with their healthcare providers.
Increase Patient Portal Access
iMedHealth solutions can be used as gateways to your patient portal, using links to promote your portal and giving patients who have not yet opted in opportunities to sign up.
Structure Information
While patient portals house patient health records, there are still some forms that don’t quite fit in that structure. iMedHealth can serve as a digital platform for these forms.
Enhanced Communication
Patient portals help patients and physicians interact without extra office visits. iMedHealth furthers this flexibility with digital documentation that can be reviewed at home.
Healthcare Forms Automation
iMedHealth features a web-based application called iMedAutomate.
iMedAutomate streamlines the creation and management of clinical,
administrative and departmental documentation.
Healthcare Document Management
iMedAutomate uses a workflow engine that helps you create and manage content. It's an easy-to-use intuitive system that accelerates the development, approval and updates of both electronic and paper forms.
- Identify exact roles and a content approval hierarchy
- Define form and content design as well as change and approval workflows
- Speed up document and content turnaround through multiple process owners
- Ensure compliance clinical content creation and change management policies
Medical Forms Automation Services
While iMedHealth can completely eliminate paper through purely digital forms in many instances, certain documents will need to remain paper-based.
iMedAutomate provides an enterprise library for documents, organized in a customizable folder hierarchy. Users are able to print patient-specific documents on-demand at the point-of-care merged with patient demographics and barcodes.
- Significantly reduces costs on preprinted forms and patient ID labels
- Improves version control and compliance
- Supports The Joint Commission, DNV GL NIAHO® and ISO 9001 standards
- Streamlines workflows, giving more time to clinicians for patient care
EHR Downtime Systems Solutions
EHR unavailability will occur sometime in a healthcare environment. It’s not a matter
of if, but a matter of when. Each situation represents hazards that directly affect
patient care and physicians’ ability to provide it.
$20 Billion: How much hospitals spend
yearly on EHR downtime.
iMedDowntime is your solution.
iMedDowntime can be added to
iMedAutomate to provide robust and resilient
downtime contingencies for clinical
documentation processes within the EHR,
ensuring uninterrupted care and operations.
EHR Downtime Contingency Planning
iMedDowntime Benefits
iMedDowntime allows for your document library to be accessed on local workstations throughout the health system. Users can access compliant downtime versions of clinical forms without needing to stock costly and often-out-of-date downtime preprinted forms.
Solutions for Every Downtime Situation
Enhance patient safety and care by being prepared for and defending against any type of outage.
- Ransomware threats and attacks
- Total power outages
- CPOE, ADT or entire network outages
- Natural disasters
- Outages that last weeks instead of days or hours
EHR unavailability and outages can lead to increased risks across the entire healthcare organization.
Cybersecurity Threats
Continue to function efficiently and effectively while resolution is sought.
Patient Safety
Eliminate the risk that invariably comes with handwritten wristbands, labels and orders.
Operational Efficiency
Treat patients without the need for overtime and manual workarounds.
Systemwide Standardization
Reduce obsolescence by making pre-printed forms and documents unnecessary.
Healthcare Security and Compliance
Taylor Healthcare’s deep knowledge of industry-specific regulations helps you
eliminate risk of non-compliance fines and legal ramifications.iMedHealth ensures secure, compliant processes with advanced solutions
tailored to healthcare needs.
Paper or Electronic
An easy-to-use, intuitive system requiring no additional hardware and minimal IT support.
Data Security
Interoperable with electronic health records (EHRs) for secure storage of sensitive data.
Regulatory Compliance
The most current versions of forms are always in use by every facility and provider.
Commitment to Security
Trusted hosting partner in Microsoft Azure and compliant with industry standards such as:
- HIPAA
- NIST
- Fortify
- SOC2 Type II
- PCI
- HITRUST
iMedHealth Resource Library
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The informed consent process can reduce malpractice risk through the use of digital informed consent documents in Taylor’s iMedConsent solution
Taylor Healthcare announced it has reached an agreement with the VA to add Mobile Signature Capture to the VA’s iMedConsent™ installation.
Hospitals and clinics are prime targets for ransomware attacks and system back-up strategies mitigate downtime risk caused by cybercriminals.
Electronic informed consent technology empowers patients to advocate for their own health when compared to paper-based informed consent processes
Informed consent forms ensure shared decision-making between the patient and provider regarding a procedure and its risks, benefits and alternatives
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Frequently Asked Questions
Do you integrate with EHR systems?
Yes, iMedHealth integrates with all major Electronic Health Record (EHR) systems.
- Interoperability: Our solutions can launch seamlessly within most EHRs, including Epic and Oracle/Cerner, with browser-in-browser capabilities.
- APIs: We facilitate connectivity and data transfer via HL7 and FHIR APIs.
- Oracle/Cerner Integration: Our cloud-based iMedConsent solution has received the Oracle Validated Expertise designation after completing the CODE Program validation.
- Epic Integration: Our iMedConsent solution meets the requirements to be listed in Epic's Connection Hub.
How is your content library created and managed?
iMedHealth’s content library is maintained by a dedicated team of healthcare professionals. All newly requested procedures are peer-reviewed by at least three physicians from the relevant specialty.
As a user of iMedConsent, your organization would have access to over 5,000 procedures and treatments across 37 specialties, used by top organizations nationwide.
How are healthcare staff trained on iMedHealth?
iMedHealth is designed to be user-friendly, making training across hospital systems simple and efficient. We use a “train-the-trainer” approach, providing hands-on training, customized demonstrations, and quick-use guides to help with implementation.
Our biggest advocates are physicians and residents, which boosts adoption rates through peer-to-peer interactions.
How is iMedHealth implemented?
Each iMedHealth implementation is assigned a dedicated project manager who helps determine requirements and timelines, drafting a Statement of Work (SOW). The average timeline for implementing iMedHealth is 3 to 6 months and depends heavily on your specific needs.
Regardless of the timeline, after iMedHealth is up and running, healthcare providers see measurable improvements within three months of implementation.
How much does iMedHealth cost?
Our platform is subscription-based, which includes implementation and ongoing maintenance—there is no large upfront cost. Pricing is determined by a variety of factors and tailored to the specific needs of each hospital system.
Who are your customers? What kind of organizations do you work with?
We serve a wide range of hospital systems, primarily mid-size to large Integrated Delivery Networks (IDNs) that have a strong focus on education.
How do you ensure data security?
At Taylor Healthcare, we prioritize data and privacy by:
- Partnering with Microsoft Azure for world-class hosting to deliver our cloud solutions.
- Leveraging FHIR APIs for patient and provider information, eliminating the need for a patient database and limiting the storage of PHI at rest.
- Complying with standards like 21 CFR Part 11, NIST, HIPAA, and ensuring data encryption.
- Providing annual training for employees who support healthcare, including OIG/SAM screenings.